Acceptable Use Policy

ColdProxy (“we,” “us,” or “our”) provides proxy services to users worldwide. This Acceptable Use Policy sets out the rules for using our services. How we handle personal data is described in our Privacy Policy.

1.1 Prohibited Activities

• You may not use ColdProxy for any unlawful, harmful, fraudulent, abusive or malicious purpose.
• You may not transmit, distribute or store any material that breaks applicable laws or regulations.
• You may not infringe the rights of others, including intellectual property and privacy rights, or use ColdProxy to harass anyone.
• You may not use ColdProxy to buy event tickets with automated software or to get around a seller's ticket purchase limits.

1.2 User Responsibility

• You are responsible for the content you send through our services.
• You are responsible for keeping your account and login credentials confidential and secure.
• To the extent the law allows, we are not liable for misuse of our services by users, or for losses that such misuse causes.

1.3 Service Abuse and Termination

• If we identify or reasonably suspect that you are using our services for prohibited activities, we may suspend or terminate your account or your access to the services, without prior notice where that is reasonably necessary.
• In cases of repeated or severe violations, we may report your activities to the relevant authorities if the law requires it.

2.1 Account Registration

• What we collect when you register and use the client area, and why, is described under “Your account and orders” in our Privacy Policy.

2.2 No Traffic Logs

We do not keep logs of the websites you visit through our proxy service, the content of your proxy traffic, or which of our IP addresses each connection used.

To carry a connection, our servers process the IP address it comes from, your service credentials and the address you want to reach. A sticky session may also need a temporary link that keeps it on the same IP address. We delete that link after the session ends.

We do keep:

• your service settings, including any IP addresses you allow to use a service;
• how much data each service uses, for billing and plan limits;
• security records. To stop password guessing and similar abuse, we may block an IP address when it makes many failed sign-in attempts or invalid requests. We record the IP address and details of the block, never the websites you visit.

2.3 Cookies

• We use cookies and similar technologies as described in our Privacy Policy. You can change your Analytics and Advertising choice at any time with the “Cookie settings” link at the bottom of every page. The partner referral cookie works separately, and Cookie settings does not control it.

• How we use your personal data, and on what legal basis, is described in our Privacy Policy.
• We will never use your email for marketing unless you have explicitly opted in.

• How long we keep data is described under “How long we keep data” in our Privacy Policy, and how to ask us to delete it under “Your Rights”.
• To request deletion of your data, contact us at [email protected].

• We use appropriate technical and organisational measures to protect personal data and our systems against unauthorised access, disclosure, change, loss or misuse. We review them in line with the risks.

• Who receives personal data is described under “Who Receives This Data” in our Privacy Policy.

7.1 User Conduct

• You are responsible for how you use our proxy services and for making sure your use complies with the law and this policy. Any illegal or unauthorised activity carried out through your account is your responsibility.

7.2 No Warranty

• To the extent the law allows, our services are provided “as is” and “as available”. We do not guarantee that they will be uninterrupted or free from errors or vulnerabilities.

7.3 Limitation of Liability

• To the extent permitted by applicable law, ColdProxy is not liable for any indirect, incidental, special, punitive or consequential loss or damage arising from your use of, or inability to use, the services.
• To the extent permitted by applicable law, our total liability for any claim relating to a specific service is limited to the total amount you paid for that specific service.
• Nothing in this policy excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

• We may update this Acceptable Use Policy from time to time. When we do, we post the revised policy on this page and update the “Last Updated” date. Where appropriate, we also give notice of material changes.

If you have questions or concerns about this Acceptable Use Policy, or want to report a violation, open a support ticket through our helpdesk or email [email protected]. For requests about your personal data, see “Your Rights” in our Privacy Policy.