Answers about ColdProxy proxies, billing, and support

Simply visit our ColdProxy IP Checker to see your current IP address. Copy it and enter it into your plan’s IP authentication settings to complete the setup.

Free trials may be available after individual review. Tell us what you want to test and the capacity you need. We assess each request and confirm availability and trial terms before providing access. You can also test a plan right away by purchasing its shortest available billing period.

Residential IPv4 (Unmetered) and Residential IPv6 offer hourly plans. Datacenter IPv6 starts at daily billing, and Residential IPv4 (GB Based) uses monthly traffic packs.

If you need help choosing a plan, message us on Telegram or open a support ticket before you buy.

Residential IPv4 (GB Based) and Residential IPv6 activate instantly after payment clears.

Residential IPv4 (Unmetered) and Datacenter IPv6 setup starts automatically after payment clears. Allow up to 10 minutes; you can connect as soon as setup is complete.

If setup takes longer than 10 minutes, contact us through the support channels on our website with your service ID so we can check.

Once your service is ready, you can authenticate by IP whitelisting or username and password:

• IP whitelisting
• Username and password

Please refer to our Knowledge Base articles for detailed user instructions:

User instructions

You can upgrade your plan speed from your account using the “Upgrade Speed” option. Choose from the speeds available for your service.

If you need a speed that is not listed, open a support ticket with your service ID and the speed you need. We will check whether a custom upgrade is possible.

Daily plans are non-refundable.

Weekly and monthly plans are refundable only for a verified technical issue on ColdProxy's side.

If a weekly or monthly plan was activated and used for one day or less, the daily portion is deducted at the plan's daily rate and the remaining balance is refunded.

If the public plans do not meet your needs, open a support ticket and tell us about your workflow, the proxy type you need, and your expected speed or traffic use.

We will review your requirements and let you know whether a custom solution is possible.

Yes, we do. You can set up to two renewal reminders and link your account to Telegram or your email to receive notifications before your plan expires.

Learn how to use the reminder feature here:

Reminder Feature – Smart Notifications for your plans

It depends on which plan you choose.

Residential IPv4 works with almost any site, since nearly all websites are reachable over IPv4.

IPv6 plans (Residential IPv6 and Datacenter IPv6) work on sites that support IPv6, or on sites served through a CDN we support.

To see if a site supports IPv6, check it with our IPv6 Checker:

• If the site publishes IPv6 addresses, an IPv6 plan is suitable.

• If it does not, but a CDN serves it, an IPv6 plan may still work if we support that CDN. Not every CDN recognised by the checker is supported, so test first.

• If it has neither, choose Residential IPv4.

To test, buy the shortest paid billing window available for your plan. After purchase, the Proxy Checker shows whether your proxy reaches IPv4 and IPv6, along with its exit IP and location.

A successful check does not confirm that the site accepts proxy requests or permits your intended use. Check the site’s rules before you start.

Yes, of course. We offer plans that allow you to select your desired location.

• IPv6 plans are available, like Datacenter plans and Residential IPv6 plans.
• IPv4 plans are also available, such as the Residential IPv4 plans.

Yes, we support both SOCKS and HTTP/HTTPS proxies.

Residential IPv4 plans support rotating IPs and sticky sessions lasting from 5 seconds to 24 hours.

Residential IPv6 and Datacenter IPv6 support rotating IPs and sticky sessions from 5 seconds to FOREVER.

Very secure — our frequently refreshed IPs ensure strong privacy, high trust rates, and a more natural browsing experience.

Support is available 24/7 in English and Arabic. Response times vary.

For setup and connection questions, contact us on Telegram: @VIPv6Proxy.

For billing, refunds, custom offers, or abuse reports, open a support ticket so the team has a written record.

There are a few ways you can join and grow with us:

1. Stay connected: Follow our updates, tips, and announcements to make the most of your proxies. Join our Telegram channel: ColdProxy news and community
2. Reseller Program: If you’d like to offer proxies under your own brand or scale your business, our reseller program gives you bulk pricing, flexible options, and full control. Want to join? Apply here: ColdProxy reseller program
3. Affiliate Program: Prefer to recommend us instead? Earn commissions by sharing ColdProxy with your network. It’s simple to join, and you’ll get paid for every customer you refer. Simply click the Affiliate button in the website header to send your request and get started.