Live Telegram Support
Chat with ColdProxy engineers for instant setup help, routing updates, and proxy recommendations tailored to your stack. Best for quick technical questions.
Fastest public setup helpChat on TelegramContact ColdProxy Support — 24/7 Proxy Help & Sales
Reach ColdProxy engineers, support agents, and sales consultants any time. Use live Telegram chat for quick answers, or open a ticket for billing, offers, and anything money-related.
24/7 Global Proxy Support
Choose the fastest way to contact ColdProxy
Two channels, staffed around the clock in English and Arabic. Start with live Telegram chat for quick questions, or open a ticket for billing, custom offers, and anything money-related. Applying for a free trial? Message us on Telegram or open a ticket with what you want to test and the capacity you need; we review each request and confirm availability and trial terms before access. For instant self-service, browse our FAQ hub.
Submit a Support Ticket
Use a ticket for anything money-related — billing, refunds, invoices, custom offers, plan upgrades — plus compliance, abuse reports, and enterprise requests with a full written conversation history.
Best for billing and written follow-upOpen a ticketWhich channel should I use?
Pick the right channel the first time to get answers faster. Anything money-related always goes through tickets so the team has a written record.
| Topic | Best channel | Why |
|---|---|---|
| Setup & onboarding | Telegram | Fastest real-time help |
| Connectivity & routing issues | Telegram | Live diagnostics |
| Billing, refunds & invoices | Ticket | Written record for finance |
| Custom offers & plan upgrades | Ticket | Pricing signed in writing |
| Enterprise & bulk quotes | Ticket | Routed to the sales team |
| Free trial requests | Telegram or ticket | Reviewed individually before access |
| Abuse reports & compliance | Ticket | Written record and priority routing |
We are always happy to assist you
Telegram
TelegramTickets
Open TicketCompany
ColdProxy is operated by Crestlane Systems LLC.
It was previously operated by COLDPROXY LTD (UK company no. 13036959, incorporated in 2020).
View original UK company record (opens in new tab)Quick checks before opening a ticket
Want to test the proxies themselves? Start with the shortest public billing period that fits your plan. The tools below are free diagnostics to help you confirm reachability, verify your setup, and pick the right product before messaging support.
Check My IP
See your current public IP, location, and ISP. Verify your proxy is working.
Run IP check →Proxy Checker
Check reachability, exit IP, and location for any proxy. Spot routing issues instantly.
Test a proxy →IPv6 Compatibility
Check whether your target site accepts IPv6 before picking an IPv6 plan.
Check IPv6 →Compare Plans
See every ColdProxy plan side by side. Most buyers pick a plan without sales help.
View pricing →What our customers say — verified feedback from real ColdProxy users
Selected customer reviews. View the full review profile on Trustpilot.
Excellent proxy service! I'm a programmer with over 5 years of experience working with different proxy providers, and ColdProxy has genuinely impressed me. The pricing and quality are excellent, and their support team is extremely responsive and cooperative. [excerpt]
ramiz hazem
Best Service in world i bet 5 years with them they solve any troubles and they are grateful support
ranem essam
Excellent experience with cold proxy. High credibility, fast delivery, and very professional support. Their proxies are stable and reliable. Highly recommended for anyone seeking quality.
Maram ibrahem
I have had smooth use of their premium residential IPV4 work effectively, and their customer care support system is ready to assist anytime
Theresa
Simply the best in everything! The quality of the proxies is excellent, the prices are reasonable, and the best thing is that the support team is always there whenever you need them. Totally recommended.
Mayo
the best site for any proxy you want
OMAR HADI
"An excellent service with high-quality proxies and unparalleled customer care."
hodhodb bsharat
التعامل والاسلوب والصبر حرفيا افضل شخص اتعامل معه
Yousif Shamri
Discount code. Very nice, but I wish I had a discount code because I am a special customer and I buy a lot
Abbod
Need a tailored proxy plan for a large project?
Need a different speed or traffic allowance? Contact us through the channels on our website so we can assess whether a custom plan is possible.
Contact Our Sales TeamTelegram & ticket support · English and Arabic
Contact & Support FAQs
Common questions about reaching the ColdProxy team. For product-specific questions, visit our full FAQ hub.
Telegram is the fastest public channel for setup and connectivity questions. For billing, refunds, custom offers, and abuse reports, use support tickets so the team has a written record.
Always open a support ticket at members.coldproxy.com for anything money-related — billing, refunds, invoices, custom offers, plan upgrades, and payment issues. Tickets create a written record our finance team can verify and reconcile. Telegram is for quick setup or connectivity questions only, never billing.
We operate support through Telegram and tickets so every answer stays in writing and every detail is logged. For enterprise custom plans, our sales team arranges scheduled video calls on request — message us on Telegram or open a ticket to book one.
Both Telegram chat and support tickets are staffed 24/7 in English and Arabic. Write to us in either language and you will get a reply in the same language.
Free trials may be available after individual review. Tell us what you want to test and the capacity you need on Telegram or in a support ticket. We assess each request and confirm availability and trial terms before providing access. To start right away, use the shortest public billing period available for the product you want. Residential IPv4 (Unmetered) and Residential IPv6 currently offer hourly buying, Datacenter IPv6 starts at daily billing, and Residential IPv4 (GB Based) uses monthly traffic packs.
Open a high-priority support ticket at members.coldproxy.com and start the subject line with “Abuse Report”. Our compliance team keeps a written chain of custody for every case.